Our designers work 7 days a week between 9am-7pm EST. Our admin office is open Monday-Friday from 9:30am-5:30pm EST.

Yes! Your design will be unique, not based on a cookie-cutter template. It will be fully tailored to your space/style. We’ll maximize every square foot of your space.

Not really. We don’t manage the contractors or the reno work. But we DO consult on renovations.

Need help picking out your tile, cabinets, flooring? We would love to guide your selections with our Consult Plan.

Because custom items are typically quite expensive and take a long time, we don’t handle anything custom. We are happy to give you our advice regarding your custom project.

We can discuss with you the pros/cons of built-ins, choose from fabric samples for your window treatments, or even suggest a direction for your cabinetry/tile. But we don’t measure for size or manage the project.

Yes. Inspiration images help your designer best understand the look that you are hoping to achieve.

Prior to your plan, we will ask you to fill out a brief questionnaire that will give us a better idea of your likes/dislikes and have a section for you to insert 4+ inspiration images.

Our website has an Inspiration Gallery that features popular looks from recent clients. It is a great place to get started.

Take pictures and measurements of the items you would like to bring with you and have them available at the home visit to show the designer.

No need to send the pics/measurements in advance. Just be sure to have them with you at the time of the visit so the designer can consider them in the space.

We source from hundreds of different vendors, depending on your budget and style preferences. We only use items that can be purchased online. ( Unless with you in the local area )

Most of the items are also offered in retail stores so you can go sit on/jump on/experience the pieces (i.e. Room and Board, Ikea, Crate and Barrel, West Elm, Target, Anthropologie, Macy’s, and many more.)

Certain pieces, however, are only available online (i.e. Overstock, Wayfair, Viva Terra, Rugs Direct, All Modern, Burke Decor, etc.)

When we source from online-only vendors, we try to use sites that have free/low-cost shipping and free returns.

We do not recommend things that cannot be found online (i.e. things from small boutiques, thrift stores, or auction houses) as we cannot guarantee that the items will still be in stock when you are ready to buy. We also do not usually use flash sale sites because their items sell out quickly, and they do not have flexible return policies.

At some of the vendors, we are eligible for a trade discount of up to 40%. You can access those discounts through our Designer Discount Shopping Service.

Never! Nor do we have special affiliations with only specific vendors. We recommend pieces that are perfect for your space based on your style/budget. We look for the best deals on every item we select and send you the direct link on the retailer’s site.

We are all about transparency and affordability and we will never pressure anyone to spend more than their budget allows.

You’re always in the driver’s seat. We don’t have a financial investment in how much you spend!

A computer-drawn floor plan is included with every Makeover Plan.

Yes, we sure can. Request additional rooms, more design time, help with assembly and more! Give us a ring to discuss your project and create a plan that will meet your design needs.

When a customer purchases services, the booking process typically involves virtual interactions and communication. Here is a general outline of the booking information for our services:

1. Welcome Email: After the customer has purchased services, you will receive a welcome. This email will introduce the design process, provide an overview of what to expect, and include important information such as contact details and next steps.

2. Design Questionnaire: You will be asked to fill out a detailed design questionnaire to provide information about your design preferences, goals, budget, room dimensions, existing furniture or decor items, inspiration images, and any specific requirements they have for the project.

3. Measurement Guide: To accurately assess the space and create a design plan, depending on the service purchased you may receive a measurement guide with instructions on how to measure their room and provide the necessary dimensions to the designer.

4. Design Package Selection: You may be prompted to select a design package that best fits your needs and budget. This could include options such as a basic design concept, a more comprehensive room design, or a full-room makeover with furniture and decor selections.

5. Communication Platform: We may use a specific communication platform for design services, such as email, video conferencing, or an online design portal. You will be informed about how to communicate with the designer throughout the process.

6. Design Deliverables: You will be informed about the deliverables that you will receive as part of the design service, such as mood boards, floor plans, furniture and decor recommendations, color schemes, styling tips, and a shopping list with links to purchase items.

7. Design Timeline: We will provide you with a timeline for the design process, outlining key milestones such as the initial design concept presentation, design revisions, final design delivery, and any follow-up consultations.

8. Design Presentation: The designer will present the initial design concept to the you through a virtual meeting or presentation. You will have the opportunity to provide feedback and request revisions to the design plan.

9. Design Revisions: After the initial design presentation, you can request revisions to the design concept based on your feedback. The designer will make adjustments as needed until you are satisfied with the final design plan.*

10. Final Design Delivery: Once the design is finalized and approved by you, the designer will deliver the final design package, including all design documents, recommendations, and shopping links for you to implement the design in your space.

11. Post-Design Support: We may offer post-design support to assist the customer with implementing the design plan, answering any questions you may have, and providing guidance on executing the design in your space.

By following this booking information for design services, we can ensure a smooth and successful collaboration to create a personalized and visually appealing design for your space.